CISOware

Thank you for visiting the CISOware application site! CISOware is the provider of a SaaS information security platform known as Reflex. CISOware is a Delaware-registered company and a wholly owned subsidiary of GRAYBELT Innovations.

Reflex is a large software platform delivered to customers as a service. Reflex was designed by the early pioneers of the information security field. Its intent is to address some of the biggest problems in the area of information security that relate to incident response. Reflex required over 10 years of design and development. It includes 15 unique inventions; each one of these contains multiple patent-pending technologies.

At its core is the following functionality. An orchestrator creates a plan on a desktop computer. This plan is designed to remediate one type of problem. Staff members with relevant experience are assigned to this plan. The plan resembles a to-do list with rules on every line. Combining the plan, the staff, and the rules creates a “Reflex”. When this type of incident is declared, the Reflex template is compiled into a mobile application delivered directly to the mobile devices of the assigned staff. The staff works through the list until completion. Once active, various systems allow staff members to communicate directly through the application. When complete, all information regarding the handling of this incident is saved to an archive. The applications are then removed from the mobile devices.

Reflex was developed on the belief that the majority of customers would be corporations subscribing to a SaaS directly from CISOware. The platform also allows outsourcing providers to “white label” Reflex for their customers.

Reflex contains its own form of “intelligence” (YouI), which is nothing like what is being offered by the frontier AI companies. Its human-centric base was proven in a commercial product available in 1995. One of the hottest topics in AI today is HITL (Human-in-the-Loop). The creator of YouI believed, 30 years ago, that it would be a bad idea to allow AI to make risky decisions on its own. This is a core value deeply built into YouI.

If viewed as components, as opposed to a standalone platform, Reflex offers a solution to the biggest problem that frontier AI is currently facing. Frontier large language models are created by ingesting existing data. This data is a limited resource and has already been exhausted. The Reflex “intelligence” is based on what we call a “closed-loop cognizant flywheel”. As the application is used to solve problems, data is created. This data is used to learn from the experience that led to its creation. The new knowledge is built into a future release of Reflex. These improvements make users more enthusiastic about Reflex. In other words, the smarter Reflex becomes, the more data users provide it. The more data users provide it, the smarter it becomes.

Reflex also addresses one of the most urgent concerns in AI today: controlling AI agents. Agents are programs that act on their own, with real access to real systems, and organizations are discovering that agents can do things they shouldn’t before anyone notices. CISOware views a rogue agent as what it truly is: an incident. Reflex was built by incident response experts, not as an AI product, and it already treats non-human participants as members of the response team. An agent is simply a step in a Reflex plan. People with the right authority decide whether and when it runs, the team communicates about its work in real time, and if it misbehaves, the team can stop it and launch a cleanup response. This is not a recent addition or a change of direction. It has been part of the platform’s design from the beginning.

While dozens of companies are now racing to solve the agent problem, Reflex has been refining the answer for nearly 15 years. To learn how Reflex keeps humans in charge of AI agents, see the [AI Agents] section in the menu.

There is no thirty-second elevator pitch that can explain Reflex. The following videos were created to explain the various components of Reflex. More detail is provided in options from the main menu.